How long does shipping take?
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Standard delivery takes 3–5 business days within France and 5–10 days for international orders within Europe. You will receive a tracking link by email as soon as your order is dispatched.
Are your products really vegan and cruelty-free?
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Absolutely. Every Luna Essentials product is 100% vegan — no animal-derived ingredients — and certified cruelty-free. We never test on animals at any stage of production, and neither do our suppliers.
Can I use the products if I have sensitive skin?
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Yes. All our products are dermatologically tested and formulated without parabens, sulfates or mineral oils. If you have very reactive skin, we recommend patch testing on a small area first, especially the Tea Tree Acne Patch.
What is PDRN and why is it in your serum?
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PDRN (Polydeoxyribonucleotide) is a cutting-edge K-Beauty active known for boosting skin repair, stimulating collagen production and restoring the skin barrier. It's one of the most effective actives used in Korean skincare clinics, now in an accessible daily serum.
How do I use the acne patches correctly?
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Apply on clean, dry skin directly on the blemish. Leave on for a minimum of 6 hours — overnight is ideal. The hydrocolloid technology absorbs excess sebum and reduces inflammation while you sleep. Do not apply over makeup or moisturiser.
Do you offer free shipping?
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Yes! Free standard shipping is available on all orders over €40 within Europe. For orders below this threshold, a flat shipping fee applies depending on your country. All details are shown at checkout.
Can I return a product if I'm not satisfied?
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We offer a 14-day return policy on unopened products in their original packaging. If you've received a damaged or incorrect item, contact us at contact@luna-essentials.net and we'll resolve it immediately.
Where can I buy Luna Essentials products?
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Our products are available on Amazon.fr for fast delivery across France and Europe. You can find our Acne Patch Tea Tree and Acne Patch Calendula directly on Amazon now. Our PDRN Serum and Bio Collagen Mask will be listed shortly. We recommend purchasing through Amazon for Prime delivery and buyer protection.
